In the high-intensity production environment of large-scale garment factories, fabric relaxing and pre-treatment directly determine the efficiency and quality of subsequent cutting and sewing processes. EPIC Group maintains extremely stringent production standards. Its requirements for fabric relaxing machines go far beyond the basic function of simply unwinding fabric; the group also places great emphasis on smooth operation, ergonomic alignment with frontline workers’ routines, and the equipment’s ability to seamlessly keep pace with busy production cycles. During initial machine trials, conventional or unoptimized fabric relaxing equipment often features cumbersome workflows and poor ergonomic design. These drawbacks lead to high operator fatigue and material transfer efficiency that fails to meet the group’s rigorous lean manufacturing benchmarks.

Guided by its corporate development philosophy of “data-driven operations and continuous improvement”, EPIC Group has set comprehensive and pragmatic criteria for selecting professional fabric relaxing equipment. In terms of core functionality, the machine must deliver stable, high-efficiency fabric unwinding and rewinding performance, with precise tension control adaptable to a wide range of fabric types to ensure smooth and consistent material circulation throughout pre-production processes. In terms of operational experience, the equipment is required to feature a highly user-friendly control interface and streamlined working procedures, which can effectively lower workers’ learning thresholds and reduce physical labor consumption on the production line. Beyond basic performance and usability, EPIC also attaches great importance to suppliers’ agile hardware and software optimization capabilities. The group expects equipment to support continuous technical iteration and customized upgrades based on real on-site production feedback, so as to optimize overall operational efficiency and maximize long-term return on investment (ROI).

During the procurement evaluation, EPIC’s Jordan team shortlisted leading European brands such as C‑TEX as primary comparison candidates. Although European competitors came with highly complex software functions, SUNTECH’s 5th‑generation fabric relaxing machine fully covered nearly all of the customer’s practical production needs, striking an optimal balance between comprehensive functionality and investment cost. In addition, SUNTECH delivered outstanding responsiveness and sincere service. When the Jordan factory put forward requests for customized upgrades, SUNTECH completed hardware and software optimizations at no extra cost, and provided efficient, accurate after‑sales guidance for spare parts in later stages. The strong cost‑performance, attentive dedicated service, and proven real operational results from the Jordan plant finally removed the Bangladesh factory’s doubts about machine testing. This secured full trust from EPIC Group and resulted in cross‑border repeat purchases.