Machine Inspection When It ArriveInform Us For Any Disacrepancy Of Goods Within 30 Working Days From The Time The Machine Arrives At Your Local Port* For any damage to the machine surface or shortage of parts, contact us directly with information regarding this issue and our service team will respond within 12 hours. We will identify the responsible party and provide a solution within 48 hours. Any replacement parts will be delivered to you from China or sourced directly locally.
Problem Sloving At Your InstallationWe Offer Onsite Support And Remote Guiding To Help Fix It At Once* Simply ask us how to address your issue and we will provide remote guidance to help you address it step-by-step, or provide local support if requested. Also, we will make a return visit within 90 days to confirm that your machine is running smoothly.
Lifetime Technical Support We Offer A Life Cycle Support To Miximize Your Machine Value
Within Warranty* For any technical issue or spare parts wear, you can consult us about any issues you encounter and we will respond within 12 hours. We will confirm the responsible party and offer optimal solutions, with online guidance or on-site engineer support.* You want to train your operations or maintenance staff? We provide you with training and guidance to ensure you have an easy start. In addition, our service team will conduct return visits within 30 days.
Out Of The WarrantyFor problems of machine operation that occurred out of the warranty, we still offer a worry-free service that provides you with optimal solutions and addresses your problems via remote or on-site support. Note that a charging rate will be applied.