Founded in 1972, NITORI has grown into one of Japan's largest home furnishings retail groups, with over 1000 stores worldwide. NITORI emphasizes a vertically integrated supply chain, with a strong focus on cost, delivery time, quality, and compliance. In 2025, NITORI partnered with SUNTECH, purchasing AI visual inspection machines, effectively addressing issues such as slow fabric inspection speed, low defect detection rates, numerous customer complaints, and frequent rework.
With the continuous growth of its global store network and the increasing variety of home textiles and furnishing fabrics, NITORI's supply chain has become significantly larger and more complex. In a multi-country, multi-factory supply model, traditional manual fabric inspection methods have revealed significant shortcomings: inconsistent judgment criteria lead to increased risks of quality fluctuations; limited efficiency of manual inspection cannot match the high volume and frequency of orders; and the high dependence on skilled inspectors increases long-term labor costs. How to achieve simultaneous improvements in quality stability, efficiency, and traceability has become a critical issue that NITORI urgently needs to address in its global supply chain management.
NITORI required a high-precision, reproducible, and scalable intelligent fabric inspection solution to support its global supply chain. The system needed to operate reliably 24/7, capable of inspecting home textiles and various functional fabrics, and significantly reduce the risk of missed defects and false positives. Functionally, NITORI prioritized detection accuracy, algorithm stability, and adaptability to different fabric types; from a management perspective, they aimed to achieve consistent quality standards through unified judgment, reduce reliance on manual labor, lower quality inspection costs, and improve delivery efficiency.
After comparing various solutions, NITORI ultimately chose to collaborate with SUNTECH due to our mature technological expertise in intelligent textile inspection and its global solution capabilities. SUNTECH's AI fabric inspection system boasts high-precision defect recognition capabilities, reliably identifying various common and subtle defects, helping NITORI establish a standardized and data-driven quality management system. Through in-depth technical communication and fabric testing, NITORI gave positive feedback on SUNTECH's product reliability and professional support capabilities, viewing this collaboration as a crucial step towards intelligent and lean quality management in its supply chain.
