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Improving Customer Satisfaction and Reducing Complaint Rates

Author: Site Editor     Publish Time: 2025-11-27      Origin: Site

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Improving Customer Satisfaction and Reducing Complaint Rates

In October 2025, THANH CONG was invited by SUNTECH to visit. They experienced firsthand SUNTECH's brand strength and factory production, and personally witnessed the efficiency of their AI fabric inspection machine.


In the global textile industry, quality control and production efficiency have always been crucial factors in a company's competitiveness. As one of South Korea's leading textile manufacturers, THANH CONG has always been committed to providing high-quality fabrics to customers worldwide. However, with the continuous growth of order volumes, traditional manual fabric inspection methods can no longer meet increasingly stringent quality requirements and production efficiency standards.


Through communication with the THANH CONG team, we learned that although they have been striving to improve production efficiency, the fabric inspection process still faces significant efficiency bottlenecks due to reliance on a large amount of manual fabric inspection. This leads to missed defects, directly impacting product quality, increasing customer complaint rates, affecting subsequent production schedules, and slowing down the overall production pace.


To overcome these bottlenecks, THANH CONG hopes to improve inspection accuracy and production efficiency by introducing AI fabric inspection, thereby achieving more efficient production and a better customer experience. To address THANH CONG's needs, SUNTECH provided an AI fabric inspection machine. Centered on industrial-grade high-definition cameras and AI intelligence, this machine helps optimize the fabric inspection process and improve overall production line efficiency. It shortens the inspection cycle, making the production process more efficient. More precise quality control provides a more reliable guarantee for fabric quality, reducing customer complaints. Due to the reduction in missed defects, the customer complaint rate has significantly decreased, leading to increased cust


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